Terms & Conditions
Welcome to Hush Beauty Spa & Getaway
• This website is used for booking, viewing services, and communication purposes only.
• All content displayed on this website (including images, text, and others) is the property of Hush Beauty Spa & Getaway and may not be used without prior permission.
Booking Policy
• Appointments must be booked in advance to ensure availability.
• If you are more than 10 minutes late, your appointment will be automatically canceled.
• In case of rescheduling at any time, a SAR 100 fee will be deducted from the deposit as a non-refundable rescheduling fee.
• If the booking is canceled less than 24 hours before the appointment, SAR 100 will be deducted from the deposit as a non-refundable cancellation fee.
• Appointments can be modified or canceled before 24 hours; however, the paid amount is strictly non-refundable.
• Some services require a deposit to confirm the booking.
• Deposits are non-refundable in case of cancellation within 24 hours, lateness, or no-show.
• Management reserves the right to modify or cancel any booking due to unforeseen circumstances, with prior notice to the client. The paid amount will not be refunded but will be added as credit to the client’s account.
Service & Results Policy
• Service results may vary depending on individual nail, skin, or hair conditions.
• We are not responsible for any results caused by failure to disclose medical conditions or allergies.
• Children are not allowed inside service rooms to ensure the comfort of all clients.
Complaints & Feedback Policy
We welcome your feedback and are always happy to assist you:
• Complaints are accepted via WhatsApp only.
• Any concerns during the service must be reported immediately to the receptionist; otherwise, they will not be accepted as complaints later.
• If nail polish is not fully dry or requires adjustment, it must be reported before leaving the salon. We are not responsible after the client leaves.
• Please ensure your nail polish color is selected before application, as changes will incur additional charges.
• Complaints will be responded to within 48 hours.
• Complaints are handled according to management policy, and service fees are non-refundable under any circumstances.
Home Service Policy
• Home services are available in selected areas only.
Home service fees:
• Al Khobar: SAR 50
• Al Aziziyah & Dammam: SAR 70
• Qatif: SAR 100
• A suitable and safe space must be provided for the service.
• Full payment is required to confirm the booking.
• Home services cannot be canceled after payment and confirmation.
• If rescheduled before 24 hours, SAR 100 will be deducted as a non-refundable fee.
• Rescheduling within 24 hours is not allowed under any circumstances.
Offers Policy
• Offers are valid for a limited time and cannot be extended.
• Services cannot be paid for during the offer period and used after it ends.
• Offers do not apply to retail products.
• Package offers cannot be shared between multiple clients.
• Some offers do not apply to gift services.
Gift Cards, Celebrations & Events Policy
• Gift cards are valid for one month from the date they are sent to the recipient.
• Home service gift cards are valid for 10 days only from the date of sending.
• Gift cards cannot be used two weeks before Eid Al-Fitr or Eid Al-Adha, nor during the first four days of Eid.
• If the validity period overlaps with Eid, it will be extended to 30 days.
• If a gift card includes multiple services, they must be used on the same day, except for services requiring multiple sessions.
• Lost gift cards cannot be replaced, and management holds no responsibility.
• Terms and conditions apply to all gift cards issued by the spa or third parties.
• All event and celebration bookings are non-cancellable and non-refundable. Dates can only be changed 48 hours prior to the scheduled time after payment and confirmation.